Simpsons Removals

Initially, we had thought that we had chosen a great company with friendly people who cared. However, once we had signed things got a lot worse very quickly. Fundamentally, the packers are paid to stuff as much as possible into boxes as quickly as they can. If they have to destroy stuff to make it fit, so be it. Whatever has only emotional value, they are happy to destroy: rip apart delicate stuff or scribble with permanent marker on wooden furniture (!) and plastic containers because they know that the insurance company will not pay for emotional value and they are too lazy to write their numbers onto something where it causes no damage. In addition, they do not have to unpack - it is a totally different crew at the other end who will always claim that it was not their fault. Lots of things got broken on the way, even solid mirror wardrobe doors, side panels of bookshelves and wardrobes etc. On top, when we were in the middle of the loading, their operations called and said that the volume was 20% higher than they had estimated (they sent around their best estimator for the quote) and that we had to pay immediately (obviously at that point you have no choice but to pay up). Because every packer works on his own room, they had no idea who did some excellent packing (which we had, too!) and who did the shoddy job. They have zero oversight or quality control of the packers. Their incentives just are not aligned with the customer's interest, but only their own. Another example: The inventory list was totally useless, not just because you couldn't read their handwriting, but also because on 80 items they used the same words ("unit parts") independently whether it is bookshelves, wardrobes or any other furniture. The people who label the boxes are not the ones who packed it a day earlier! When you try to re-assemble e.g. wardrobes or bookshelves, cabinets, desks or tables, you have no idea what belongs together because they pack what is convenient for them, not what for you as the customer. Paying them for re-assembly makes just no sense. They also wrap everything with their tape even on things where the tape destroys the surface (e.g. on outside furniture cover which was waterproof before the stuck their tape on it). Again, they just don't care because they are paid to pack and somebody else will unpack, not them. They do not even use blankets or cling film to protect your stuff, just paper sheets and boxes.

In summary: they increase the price when you have no option but to pay up and will cause lots of damage. Don't be fooled by their friendliness at the beginning. You have been warned of what is to come. To be avoided at all cost! Even one start is one too many.

Move size: 4+ Bedroom Home Service cost: £20000

DO NOT USE! Our mentions of the importance of pick-up and delivery dates were disregarded. Pick-up had to be delayed, due to late packaging materials. Delivery was DELAYED by a whole MONTH! No effort was made to compensate for us being without our stuff for a whole month. We were treated rudely from the head office, no efforts to appease us were made. On arrival we received broken goods and unsurprisingly - no compensation. For that price and if your stuff and dates are important to you - use somewhere else!

Service cost: £1252

They are the worse removal company in the world.
They failed to collect a large proportion of my items from Spain having subcontracted out the job. The items were left on the steps to my house to be stolen.I in the end had to organise some men to collect them as they were incapable of sorting out another removal truck to help me. I sorted it from the UK !. They were very difficult about the delivery and kept changing the date. Telling my furniture was still in Spain. The rudest logistics woman I have even spoken to literally said" tough". I had many broken and badly packed items I.e My expensive French basin. Not bubble wrapped just a bit of tape. They are claiming I did not pay for the insurance when I specifcally did. Simpsons don't return my calls and basically don't care about their customers. NEVER EVER USE THEM. I am in shock at how dreadful they are. The story of hell is far longer but I think I have made my point. I felt severely ripped off and very Badly treated.

Service cost: €3000

DO NOT USE SIMPSONS we moved to Turkey 2 months ago and are still waiting for our furniture only to be told today that it will be even longer coming.  After they picked it up from the UK they held it for 1 month before it was shipped and never told us but when we booked with them we were told definatly we would have our furniture when we arrived in Turkey.  They do not answer emails and not return calls.  I spoke to 1 employee 1 week before we left for Turkey who was down right rude and left me in floods of tears he said it was my problem not his not one of them has sympathised about how they have left us with no furniture for 2 months we sit on the floor we sleep on the floor.  We are distraut DO NOT USE THEM.

Service cost: £2000

I thought how professional the person who quoted for my move was. They were cheaper that their rivals. However on the day I rang to confirm booking and just two weeks prior to move date (because of a delay in exchange) I was told that the quote was wrong and they added £300 to my bill. Not happy but I could not back out at that stage as it was too close to the completion date. Very much not happy at all. The guys who actually did the move were fantastic and I would recommend the individuals.

Service cost: £1900

This seem to be their norm these days. I shipped my cargo from UK to Johannesburg, South Africa. It took them a rather long period to get the cargo to South Africa. When it finally got there, they subcontracted to a company called Advance Transport in Cape Town who claimed to have handed my cargo to H&M Removals. I asked them for the Way Bill and they did not seem to know what this is. For a professional company, I wonder how they are still in business. For a while, neither Advance Transport nor H&M Removals could locate my cargo! I had to call all three companies severally before they could finally locate my cargo. When the cargo arrived Johannesburg, H&M Removals would not deliver to my address because they were on "skeleton staff"! I had to hire a truck to pick up my items myself! and lo and behold, as expected, one of my items was stolen!  This is what I found about Advance Transport on the net http://hellopeter.com/advance-transport/complaints/advance-transport-couldnt-be-less-interested-1149753. This is exactly the same attitude I received from them. Old habits die hard they say! My recommendation? I would shop around for companies that actually care about you and who understand what it means to move from one country to another. As if it is not stressful enough, some think they can do what ever suits them and the customer can do nothing. Well, I have news for you! Times have changed and the social media has given us the power we need to bring companies like yours to your senses!  .

Service cost: £800

Due to an unplanned delay in my buyer transferring his funds to my solicitor, we had an extremely stressful move day. The guys at Simpson's kept us sane and entertained us throughout the experience; also helping us through the legal process and dealing with our buyer. We completed five minutes prior to our solicitor going home for the evening. They come highly recommended and we will certainly recommend them to family and friends for moves both in the UK and further afield.

Service cost: £1250

Simpsons moved my house contents from Doncaster to France. They were not cheap and nor was the insurance policy they pushed on to me. I am 72 and had to move to slightly warmer climes for health reasons. The delivery was 2 weeks late and when the stuff was delivered and the Simpsons movers were leaving they stuck under my nose a completed form for me to sign. I wrote "unchecked" on the form because they gave me no time to check the items. They didn't check either and were desperate to leave. I was forced to sleep on the floor while I awaited delivery. When I unpacked I discovered several lost items so I made a claim. Simpsons denied they'd lost anything because I signed the form saying the delivery had taken place (2 large men stood over me while they shoved the form on to me). I then made a claim under the insurance that Simpsons broked on behalf of RSA. RSA won't pay because Simpsons say all the items arrived. I lost cutlery, a suitcase of clothes (France is cold in winter), a TV remote control (so the TV is unusable) and several other items. I live on a state pension and other small savings. Simpsons have exploited an elderly client and won't take responsibility for their negligence. Totally disgraceful. Do not use them. Many other testimonials tell other horror stories.

Service cost: £1300

I would never, ever, ever recommend anyone to use Simpsons Removal firm, unless you want your carpets trashed, your furniture broken and be prepared for additional costs for boxes plus cost for delivery of boxes. It was raining on moving day and No dust sheets, or shoe covers and no mattress covers used, I found my white mattresses on the dirty van floor !!
There was no apology. I am quite shocked as the surveyor who came to the house was polite and promised sheets, covers and boxes etc.

Service cost: £860

The 3 guys allocated turned up exactly as stated, keen to get going. They worked incredibly fast and nothing was too much trouble for them. Before we knew it the lorry was almost full and the house practically empty. There were a number of odd shaped/sized items that probably could have been squeezed on but the guys didn't want to risk it, so ordered another small van to site. Great service all around from Gary, Roy and Alfie even when it started pouring down when unloading, they worked their socks off to get everything off of the lorry and into the new house asap. Thanks to everyone at Simpsons, we highly recommend these guys!

Service cost: £1800

Simpsons turned up promptly and had everything moving like clockwork after a short tour of the house. Within 2 hours the house was clear with minimal damage - most possibly caused by my poor packing. The lorry turned up at our new house within the hour and once again had all contents unloaded into the allocated rooms within a further 2 hours - it was sometimes difficult to keep up with the staff's speed as to where certain items should be placed as some of my location stickers had fallen off during the process. I would highly recommend Simpsons and consider the cost to be great value for money. We will be moving out again within the year and will definitely use Simpsons again.

Service cost: £816

Once the international third party sole trader which Simpsons-UK had given our money to in order to handle delivery and 'destination services' disappeared, Peter Simpson was quick to remind us of the clause in the contract we signed with them that the customer has to pay any costs arising from such circumstances. From then on we were at the mercy of these third parties with virtually no support from Simpsons-UK except long and patronizing emails from Turner demanding us to 'just pay them'. Late delivery, poor communication, loss of money, rude suppliers - it was a horrible experience. If you pay Simpsons-UK to move your possessions internationally you will pay for their poor choice of global agents, which they will not even contract, just prepay with your money. Why use Simpsons-UK at all? Just go and research local contractors in the country you are moving to. Simpsons-UK made our move an awful experience and their replies to others in this list demonstrate their arrogant approach to customer service.

Service cost: £3000

The initial contact with Simpons was quite impressive. A good surveyor and prompt response from the office. They seemed to be very professional. However on moving day they sent one packer (a casual worker) who said 'they didn't realise it was a full-pack at the office.' They managed to get some more people in later in the day but they were running so far behind that we had to leave some things behind. Fortunately our son and his family were moving into the house a few weeks later so there was time to sort it out.
When they arrived at our new home it was raining and they put no cover down on the carpets (which were very light and had just been cleaned).
If you are considering this company - think again!

Service cost: £2000

Never, I repeat NEVER use Simpsons removals.  They refused to unpack any of my furniture apart from 2 beds (which they whinged constantly about) I only found out that it did not include flatpacks on arrival (and everything had been flatpacked) but even the items that hadn't they refused to unpack.  They left me their own rubbish to clear aswell as the debris they were contrated to remove. The delivery men were also intimidating, lazy and rude. On complaining I have basically been tough and I'm lying! Now I wonder where those delivery men get their manners from.. Absolutely appalling company. .

Service cost: £1400

I had a fridge and washing machine in storage with Simpsons for 2 years and they stored both items with the doors shut rendering both items useless. They then refused to replace them by saying that it is there policy to store these items with the doors shut and it was my fault for not drying them out properly. They also damaged quite a few items and at one time refused to believe that I had a complaint although I had asked for and filled in a claim form. In my opinion they are not professional and there staff do not seem to care about your personal property. The speed there drivers drive those vans its surprising that they do not damage more items because I have seen them go past me like the wind. They do not take care with your items and when asked to put items in the garage they just dump it without any thought. It took me 9 months of fighting to get any sort of compensation and that still did not cover the cost of the fridge and washing machine. They seemed to rely on playing the long wait expecting the person with the complaint to give up as they loose the will to fight. In my opinion stay clear. .

Service cost: £1078

I paid Simpsons to ship goods as part of a consolidated container on the 29th of September 2012 to the US East Coast.  At the time of booking, I was assured that while they could not give me definite delivery times, it was normally between 8 - 10 weeks with a maximum of 12 weeks. On that basis I booked with them. I finally received my goods about 24 weeks after I gave it to them - on March 17 2013. Their customer service is very poor - when I asked when I would get my goods, their only response was that in their terms and conditions, they do not guarantee delivery. They then asked me to pay an additional £1,200 if I wanted my goods delivered on time. Alternatively, they  told me to come to their warehouse and take my goods and that they will then charge me for storage!! Without doubt, the worst consumer experience of my life.    .

Service cost: £2000

I wish I’d seen this site before booking Simpsons for my move, I wish I’d thought to look for a review site. I can only agree with what has already been said. Worst moving experience ever. Bought the packing service and was left without phone, internet, microwave and very nearly kettle for 3 days, on the move day they tried to leave before my things were out of the house and then broke my sofa, kitchen table and about 14 other (smaller) things. Total carnage and a complaint isn’t worth the effort (although I have tried). .

Service cost: £1272

We moved to Perth and took half a 20 foot container, the Simpsons saleman come out to our house and we showed him what we wanted to move, we was sent an email quote within two days of them coming out to us. We got other quote and some were cheaper than Simpsons but we had a good feeling about them, when the time came to book the moving day they were very helpful and gave us lots of great information on how to complete the forms. The big day can and the three staff done a great job of packing the goods and loaded it into there vehicle, we did get a call from Simpsons and they told us we had gone over the amount they had quoted for and wanted anothe £275, to be fair I did take some extra items that we did not show the salesman so it was only fair to pay them for the extra work and the extra space in the container. Over all it was a great move and not on thing got broken so hats of to the Simpsons packers and the office staff that held our hand every stepof the way.

Service cost: £2000

I was very disppointed with Simpsons removals. We booked them, used a shared container. I was told it would take a maximumnof 10-12 weeks for delivery. No where was I told at all it would take longer for any reason. This was the main reason I booked and used them because of the time frame. We moved from the uk to Canada. It is stressful moving at the best of times. I emailed regular and contacted them via email a lot, I never got a reply. I then emailed upper management and got a short and abrupt email back Telling me it was in consoldoation amd I would be informed once it is on the ship. I was told in the email that there wasn't a time frame (even though I had NEVER got told it would take that long I was told 10-12 weeks!) I gave up emailing/contacting them as I never got a response. I found it horrendous! We finally got our items 8 months later. Absolutely disgraceful.. On the positive once our goods arrived in Canada I cannot fault the company used here (not simpsons!) they were fantastic, emailed regularly with updates. .

Service cost: £950

We would not recommend Simpsons for moves. They made errors in billing and would not recognize payment receipts from their on line payment website. They were slow to move our belongs from storage to shipping. Lost valuable belongings in transit with no explanation other than telling us to claim of the insurance and we had damaged items when our belongings arrived. During many calls to the company the front line office staff made attempts to help but senior managers had a terrible approach.

Service cost: £7000

Having lost our slot with our original removals company we shopped around for another. Simpsons were the most attentive and sent out the owner to see us and price up the job. The cost was competitive - £580.00 plus vat - and the extra few boxes we needed were robust, cheap and promptly dropped off for us the following day - no big deposits or hidden extras, all costs were agreed upfront. We read mixed reviews so were more than a little nervous but as it turned out, our experience was great. On the day of the move a massive truck and a team of three very professional staff turned up ten minutes early and after a quick assessment, tigrelessly and carefully loaded all our gear onto the truck. There was a slight delay while we waited for the other house to finish but the lads stepped up and made up the time to ensure we didn't incur any overtime charges. We didn't incur any breakages either which was another bonus.Polite, courteous and professional service. I would recommend Simpsons.

Service cost: £580

Worst experience ever. Had to change my removal dates and they simply would not engage. Called them eight times and could not get any help. They lied to me arguing that I had cancelled the service when I hadnt. They also lied on court today and provided a false testimony, but still won the case against me. The judge said I should have called them again (a ninth time) before going elsewhere.  The irony is that the judge said that they would have won irrespective of whether their testimony was a lie (so a couple of unnecessary lies from their side). So in the end they will receive approx 700 pounds of my money for doing nothing. But my conscience is clean. Just a couple of unnecesary lies Simpsons, nice job.

Service cost: £1200